Frequently Asked Questions

Question 1: What is the fee for a therapy session?

We are a sliding scale agency. Our fee for a 50 minute therapy session is $200, but our clinicians will slide down to a fee that is affordable to the client. The sliding scale fee is determined by clients income and number of dependents. Specific fees will be discussed and agreed upon between the individual client and clinician prior to the first visit.

Question 2: What languages do your clinicians speak?

Our clinicians are trained to serve a multicultural client population; specifically refugee and immigrant populations. We have a multilingual staff that is able to provide therapy in a variety of languages, including:

English
Persian (Farsi)
Russian
Spanish
Hebrew

Question 3: Do you accept private insurance, Medi-Cal or Medicare?

We accept:

LA Care Medi-Cal (Carelon and Blue Shield Promise)
Medicare
CIGNA

For those who have a private PPO, we are happy to provide you with an invoice for you to submit to your insurance provider and they will directly reimburse you a portion of the fee. You can also speak to us about what your current co-pay for mental health services are and we may be able to match the fee to your co-pay amount.

Question 4: Are your Clinician’s licensed or are they students?

We have a number of Licensed Therapists (LCSW's and LMFT's) as well as Associate Therapists (ASW's and AMFT's) on staff (for more information about them check out our Therapists page). We also have Field Placement Interns who work with us and who are placed with us from a variety of accredited universities. We take great pride in the extensive trainings and supervision that our therapists participate in and we go the extra mile to ensure that our therapists are very professional with high level clinical skills and expertise.

Question 5: What are your hours?

Our office hours are Monday thru Friday 9am to 5pm. We do not accept walk-in clients. All sessions must be booked in advance with your assigned therapist. Most therapists do offer evening sessions and weekend sessions.

Question 6: Do you offer in-person and/or Telehealth sessions

We have therapists that offer both Telehealth (virtual) sessions as well as In-person sessions. All of our In-Person sessions take place at our offices in Sherman Oaks, CA.

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If you have a question that is not answered on our site, please feel free to contact us.